Frequently asked questions

Check out our answers to frequently asked questions. We give suggestions that fix most issues. You’ll also find manuals and information on installation and updates.
Is your question not listed? Please contact us directly with your question, we will be happy to help you.

Communication devices

General

Software

Calling in Mind Express 5

**This topic is about making phone calls. Please read this topic for text messaging** Option 1: You are in possession of a Mobi 3 or Tellus (i)5 device and you have an Android smartphone. In that case you can use the Jabbla BT app. This app can be installed on an Android smartphone (no […]

EyeTech TM5 Mini firmware upgrade

Latest supported version at the moment: EyeTech TM5 Mini firmware v2019.1.1.0 Download and install this firmware on the following devices: Tellus 5 with EyeTech TM5 Mini eye tracker connected via USB. Tellus i5 with built-in EyeTech TM5 Mini eye tracker. This version contains a significant improvement for people who wear glasses, as well as giving […]

Remote editing

In our manual, you will find detailed explanations on how to make a backup in the cloud and how to edit a pageset remotely. We have also made a tutorial for this. We would like to provide some answers to frequently asked questions here. Can the remote editor choose when to make changes? When you […]

Update TellusTool

Here you will find the latest version of the TellusTool software for your Tellus (i)5: TellusTool v3.0.0.99 Download and install the package to update your device. This latest version is compatible with Mind Express 4 and 5, but has the same functionality as the previous version. The only difference is that the previous version v3.0.0.96 […]

Update MobiTool

Here you will find the latest version of the MobiTool software for your Mobi 3: MobiTool v3.0.0.99 Download and install the package to update your device. This latest version is compatible with Mind Express 4 and 5, but has the same functionality as the previous version. The only difference is that the previous version v3.0.0.96 […]

EyeTech TM5 software

Latest supported version at the moment: QuickAccess v1.7.1.5 Download and install this package on: your Tellus 5 device with a EyeTech TM5 Mini eye tracker connected via USB. your Tellus i5 device with a built-in EyeTech TM5 Mini eye tracker. […]

Tobii PCEye Mini software

Latest supported version at the moment: Tobii Gaze v2.5.1.184 Download and install this package on: your Tellus 5 device with a Tobii PCEye Mini or PCEye Go eye tracker connected via USB. your Tellus i5 device with a built-in Tobii PCEye Mini eye tracker. If you receive notifications related to Tobii updates or license […]

Tobii eye tracking in Mind Express 5

Mind Express 5 supports the Tobii Series 5 (IS5, PCEye 5, …) and Tobii Series 4 (IS4, PCEye mini, PCEye plus, …). Below is a little more explanation of some configurations and potential problems. Tellus 6 with Tobii eye tracking In our Tellus 6 there is a Tobii IS5 eye tracker built in. This is […]

Tobii eye tracker in Mind Express 5

Mind Express 5 supports the Tobii Series 5 (IS5, PCEye 5, …) and Tobii Series 4 (IS4, PCEye mini, PCEye plus, …). Below is a little more explanation of some configurations and potential problems. Tellus 6 with Tobii eye tracker In our Tellus 6 there is a Tobii IS5 eye tracker built in. This is […]

Irisbond eye tracking in Mind Express 5

Mind Express 5 supports both the Duo and Hiru camera from Irisbond. To connect the cameras to Mind Express, you need to perform an additional installation: Shut Mind Express down. Download the installation software. Follow the instructions to install. Afterwards, restart Mind Express 5 and go back to “Menu” > “Settings” > “Access” > “Eye […]

E-mail Mind Express 5 (POP)

You can send and receive emails with Mind Express 5. We recommend following the steps for IMAP, which is the default configuration. If you still want to use POP, you can. The main disadvantage of the POP protocol is that the email is removed from the mail server as soon as it’s downloaded to Mind […]

E-mail in Mind Express 5 (IMAP)

You can send and receive mails with Mind Express 5. To do this, you must first enter your login details for your e-mail in “Settings” under “E-mail and Internet”. In case of Hotmail, this is the end of the matter. If you have a Gmail or Yahoo address, on the other hand, you still have […]

Practical: licenses Mind Express 5 and paid vocabularies

Any additional licenses such as paid vocabulary (Gateway, PODD, SCORE, …) will be linked to your Mind Express 5 license. This way, with your Mind Express 5 license, you always have access to all your licenses. This is useful when you want to start working on another or a new device. I have a new […]

Text messaging in Mind Express 5

** This FAQ is about texting. Read this FAQ about making phone calls** Option 1: You are in possession of a Mobi 3 or Tellus (i)5 device and you have an internal GSM module (optionally built into the device). If this option is available in your device, you can insert a SIM card in […]

Mind Express 5 for multi-users

Mind Express 5 can be downloaded, so you don’t have to order DVDs anymore. This way, you can install Mind Express 5 ‘unlimitedly’ on different Windows computers (home, device, laptop, practice, centre, …). You can login with your Mind Express login on these different devices and use Mind Express 5. You can buy Mind Express […]

How to upgrade from Mind Express 4 to Mind Express 5?

Mind Express 5 is an upgrade and not an update. In fact, you can view it as a brand new software. You can download Mind Express 5, you don’t need a DVD anymore. You can install Mind Express 5 on different Windows computers (home, phone, laptop, practice, …). You can login with your Mind Express […]

Update changelog Mind Express 5

For an overview or changelog of all the changes for each Mind Express 5 update, please click on the link below: https://www.jabbla.co.uk/mind-express-5-updates/ […]

Add voices

Mind Express supports Vocalizer and Acapela. If you want to add a voice, for example a children’s voice or a foreign language, it is possible. Check out our voices page and follow the instructions. […]

Mind Express 4 vs Mind Express 5 – Music & Video

Mind Express 5 has been through a profound change where the power of Mind Express 4 has been combined with an intuitive design. Although you can still find most of the features of Mind Express 4, some have changed slightly. One of them is the audio and video playlist. Mind Express 4 allows you to create […]

Mind Express 4 vs Mind Express 5 – Levels

Mind Express 5 has been through a profound change where the power of Mind Express 4 has been combined with an intuitive design. Although you can still find most of the features of Mind Express 4, some have changed slightly. One of them is levels. Do you import Mind Express 4 files in Mind Express […]