Frequently asked questions

Check out our answers to frequently asked questions. We give suggestions that fix most issues. You’ll also find manuals and information on installation and updates.
Is your question not listed? Please contact us directly with your question, we will be happy to help you.

EyeTech TM5 Mini firmware upgrade

Latest supported version at the moment: EyeTech TM5 Mini firmware v2019.1.1.0 Download and install this firmware on the following devices: Tellus 5 with EyeTech TM5 Mini eye tracker connected via USB. Tellus i5 with built-in EyeTech TM5 Mini eye tracker. This version contains a significant improvement for people who wear glasses, as well as giving […]

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Update TellusTool

Here you will find the latest version of the TellusTool software for your Tellus (i)5: TellusTool v3.0.0.99 Download and install the package to update your device. This latest version is compatible with Mind Express 4 and 5, but has the same functionality as the previous version. The only difference is that the previous version v3.0.0.96 […]

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Update MobiTool

Here you will find the latest version of the MobiTool software for your Mobi 3: MobiTool v3.0.0.99 Download and install the package to update your device. This latest version is compatible with Mind Express 4 and 5, but has the same functionality as the previous version. The only difference is that the previous version v3.0.0.96 […]

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EyeTech TM5 software

Latest supported version at the moment: QuickAccess v1.7.1.5 Download and install this package on: your Tellus 5 device with a EyeTech TM5 Mini eye tracker connected via USB. your Tellus i5 device with a built-in EyeTech TM5 Mini eye tracker. […]

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Tobii PCEye Mini software

Latest supported version at the moment: Tobii Gaze v2.5.1.184 Download and install this package on: your Tellus 5 device with a Tobii PCEye Mini or PCEye Go eye tracker connected via USB. your Tellus i5 device with a built-in Tobii PCEye Mini eye tracker.   If you receive notifications related to Tobii updates or license […]

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Zingui 1 computer connection

The Zingui 1 connects to any Windows 7/8/10 computer using Windows Mobile Device Center (WMDC).  For Windows 8/10, additional actions are necessary to complete the WMDC installation. Follow the steps below to install WMDC on your system.   New installation: First install WMDC on your computer.  Depending on your system, download either the 32-bit version […]

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Zingui 2 computer connection

Because of ongoing issues with Windows Mobile Device Center we do no longer support this utility to make a connection between the Zingui 2 and a computer.  We recommend to use the method described below to convert your device to a “Mass Storage” device, which will result in a more stable and faster computer connection. […]

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Update Mind Express

Mind Express 5: By default Mind Express 5 automatically searches for updates. If you want to stay with the current version, you can always uncheck this option under “Settings” > “System” > “Update settings”. You can also choose to search for updates manually. Click here for a complete changelog of the latest updates.   Mind […]

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Update Mind Express 4 on Zingui 2

It is recommended to always keep Mind Express up to date, both on your computer and on the Zingui 2. The update will NOT remove any existing documents, images, sounds or voices. To install the update: Make sure you have a Zingui 2 device (serial number starts with ZG2). To install the update on a […]

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Update Mind Express 4 on Smart 3

It is recommended to always keep Mind Express up to date, both on your computer and on the Smart 3. The update will NOT remove any existing documents, images, sounds or voices. To install the update: Method 1 (via PC connection – no longer supported): To update your device, please use the PC that you […]

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Update Mind Express 4 on Zingui 1

It is recommended to always keep Mind Express up to date, both on your computer and on the Zingui. The update will NOT remove any existing documents, images, sounds or voices. To install the update: Make sure you have a Zingui 1 device (serial number starts with ZG1). To install the update on a Zingui […]

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Smart 3 computer connection

Because of ongoing issues related to Windows Mobile Device Center, we do no longer support the connection between the Smart 3 and a computer. Please use the alternative method (export to USB stick using Mind Express on your PC) as described here. An alternative method is available since Mind Express v4.4.3.1904. It doesn’t require a […]

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Jabbla BT App

Google no longer offers the Jabbla BT app from the Google store. However, you can download the Jabbla BT app here  (using Android: long press and choose ‘Download link’). Download the file directly on your Android v4.2 or higher smartphone.  Click on the file to install it and you will be notified that this is […]

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